As a Carrier Factory Authorized Dealer, Total Energy Management is recognized as the top supplier of Carrier products in the nation. In 2021, TEM was awarded the Carrier’s Presidents award for the 6th time. The President’s award is Carriers top recognition for dealers who exemplify leadership and management, customer satisfaction, expertise, business growth and operational excellence.
Originally from West Virginia, Roger DeWitt ended up in the Tri-Cities when his parents relocated to Richland to pursue work at the Hanford Project. When Roger finished high school in 1960, he immediately enlisted with the US Air Force where he served 6 years in Canada and was honorably discharged in 1966. While on this active duty, Roger met his wife, Lin. After just 13 days, Roger and Lin were married in Ontario, Canada. Shortly after, the newlyweds moved to Richland, WA where they planted their roots and started a family. The couple had 3 children, Brad, Aaron and Sydelle.
After returning to Richland, Roger spent 20 years in the paper and pulp industry when he decided he was ready for something new. Roger took a chance and ventured into business on his own in 1984 and started Total Energy Management, a 5-employee refrigeration company. TEM began in a tiny office in West Richland, and eventually a small fabrication shop was added down the street at a different location. In 1992, they expanded to a new, 5,000 square foot facility in Richland where the company operated out of until eventually building a new facility in 2017.
Roger’s two sons, Brad and Aaron joined the family business in the mid 90’s, bringing with them diverse backgrounds in the electrical technology and engineering fields. With their involvement, TEM’s growth was set into motion and the company expanded its services to include HVAC service, replacement HVAC, electrical, automation and controls, and complete fabrication design.
Roger, Brad and Aaron were in business together for almost 20 years when the two sons bought the company from their father in 2010. Roger spent his retired years doing what he loved most, anything that involved classic cars and hot rods. He was also known to stop by the office every now and then just to check in on his sons and the business he had started many years before. Roger DeWitt passed away April 30th, 2020 and is missed by everyone at TEM and all of the people in the community that were lucky enough to know him.
Today, Total Energy Management is celebrating over 36 years of business in the Tri-Cities and surrounding areas. TEM is currently operating out of their new 25,000 square foot facility in Richland to accommodate the company’s growth over the years. Brad and Aaron have taken the small 5 employee refrigeration company and transformed it into what is now a full contracting firm with over 130 employees.
With both Brad and Aaron being part of the family business for over 25 years, they have worked hard to expand Total Energy Management while staying small business focused. With a solid foundation laid by Roger, the brothers were able to take the company to new heights and expand its offerings, both residentially and commercially. Between the three of them, Roger, Brad and Aaron have created a successful company with strong ties to the community, staff and other stakeholders that have contributed to make Total Energy Management what it is today.
TEM has long preached a “Family First” mentality to its employees and the community. We pride ourselves in being involved in our community in a variety of areas. Whether it’s our Holiday Giving or fundraising through our TEM Charitable Giving Foundation, TEM recognizes the importance of being able to give back to the community that it has been a part of for over 36 years.
Customer service is priority number 1 at TEM and the foundation for the company’s success. Our priority is to exceed consumer and client expectations.
As a 2nd generation family-owned business, Integrity has to be at the top of the priority list. TEM prides itself on providing exceptional services and solutions to our diversified client base in all the market segments we serve. Standing behind our products and services is a top priority and the repeat business and customers are proof to this belief.
Total Energy Management’s mission is to exceed consumer and client expectations and needs by utilizing innovative thinking and problem-solving techniques. We will continue to evolve and advance with technology to maintain a frontline approach to customer service and consumer needs. We are committed to providing highly qualified employees by empowering our staff to grow professionally and personally through ongoing training and support. Finally, we will adhere to the highest standards of honesty and ethical behavior toward our valued consumers, employees, suppliers, and the community.
Total Energy Management has always taken pride in the community in which we live and do business. TEM’s community involvement includes sponsoring families in need during the Christmas season, participating in food drives for local food banks, coats for kids and sponsoring many different local youth sports teams. We have always strived to give back to our community and this spirit of giving is what led to the formation of the TEM Charitable Giving Foundation. (501c3)
Under this foundation, TEM started an annual softball tournament where every penny raised goes to local families that are battling cancer and in need of financial assistance. The TEM Softball Bash for Cancer took place each summer for 10 years in the early 2000’s and was reestablished in the summer of 2019. The tournament started in 2004 when the TEM Founder’s wife, Lin DeWitt became ill with Primary Liver Cancer. Lin was the catalyst behind this event, and since her passing in 2005, the TEM family has moved forward with this event with Lin in our hearts. The Bash for Cancer is a way for TEM, employees and the community to come together, have fun and support those in our community going through an unprecedented time. We are excited to continue to host this annual fundraiser for years to come and help support local families fighting cancer.